Frequently asked questions
Quick answers about shipping, returns, tracking and your account. Can't find what you need? Contact us anytime.
Orders ship from US warehouses in 2–7 business days (standard) or 2–3 business days (expedited). You'll get tracking by email as soon as your label is created.
Use our tracking page with your order number plus your email or ZIP code. You can also find tracking links in your shipping email.
We accept returns within 30 days of delivery. Start one from your account or the tracking page, and we'll email instructions within 1 business day.
Once your return is received and inspected, refunds go back to your original payment method within 3–5 business days.
Yes. Payments are processed over encrypted connections by Stripe, our PCI-DSS compliant payment provider. We never store card numbers on our servers.
If your order hasn't shipped yet, contact us right away and we'll do our best to update the address or items.
We currently ship to all 50 US states. International shipping is on our roadmap.
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